Conflicts in organizations are inevitable. However, most conflict can be resolved in a way that benefits the individuals involved. The skills you will learn in this workshop will provide you with insights into your own conflict management style. It will also provide you with the tools and techniques to remain calm and competent even in the most difficult conflict situations.
Through discussion, exercises, and practical work examples, participants will:
- Gain a clearer understanding of the nature of conflict
- Be able to describe the positive and negative consequences of conflict
- Gain insight and knowledge into their own style of conflict through use of a self-assessment conflict management style assessment instrument
- Learn how to analyze conflict situations
- Learn how to utilize proven conflict management strategies and techniques
- Practice (through use of practical case scenarios) application of conflict management techniques
- Learn how to resolve most personal and work conflicts with less fear, anxiety and tension
Through attending this workshop, come to realize and avoid the common mistakes found in conflict situations. Learn how to take advantage of your own personal strengths and communication skills to resolve even the most difficult situations you encounter.
