Poor Quality has crippled American business with losses measured both in dollars and in competitive edge. This workshop provides an executive overview to Continuous Quality Improvement and is geared toward the executive who wants to learn how, with the help of a quality improvement process, to position their organization for the future.

An Introduction to Total Quality Philosophies

• What is Quality?


• What is Continuous Quality Improvement?


• What is an Improvement Cycle?

Why is Quality Important? Why is Quality Important to You?

What Roles Do Management and Employees Play in a World Class Organization?

• What is Necessary for Continuous Quality Improvement to Work?


• What is the Role of Management and Employees?

Quality Implementation

• Managing for Quality


• Why Quality Improvement Fails


• Ways to Institutionalize Quality


• Continuous Quality Improvement - The Architecture

Roles and Responsibilities

• What is the Role of the Leadership Team?


• What is the Role of Managers?


• What is the Role of the Quality Council?


• What is the Role of Employees?

Establishing Teams

• What is a Charter?


• What is the Role of the Chartering Team?


• What is a Team Mission Statement?


• What is an Opportunity Statement?


• Improvement Area Team Selection - A Checklist


• Common Errors in Selecting Improvement Projects