Poor Quality has crippled American business with losses measured both in dollars and in competitive edge. More and More businesses are developing a Continuous Quality Improvement Process so that they can become world class organizations in the global marketplace. Come learn how your organization can escalate productivity, provide quality goods and services and transform individuals into a productive team.

What is Quality? What is Continuous Quality Improvement?

• Where did it come from?


• Who was responsible for introducing us to Continuous Quality Improvement?

Why is Quality Important?

• Your customer expects it.


• You can not afford the costs of poor quality.


• You can not keep up with the competition.

What Roles Do Management and Employees Play in a World Class Organization?

• What is necessary for Continuous Quality Improvement to work?


• What is the role of management and employees

What is an Improvement Cycle? What Tools Do You Use?

What Types of Organizations are Using a Continuous Improvement Process?

What Results do Organizations Achieve with Continuous Quality Improvement?

How Do You Develop and Implement a Continuous Improvement Process?

• Issues


• Policies


• Culture


• Resources

Is 99.9% Good Enough?