A successful Quality Improvement Process requires a strong infrastructure. In this workshop, learn what steps are necessary to design, develop and support a successful organizational Quality Improvement Process.

An Introduction to Total Quality Philosophies

• What is Quality?


• What is Continuous Quality Improvement?


• Managing for Continuous Quality Improvement

Why is Quality Important? Why is Quality Important to You?

What Roles Do Management and Employees Play in a World Class Organization?

• What is Necessary for Continuous Quality Improvement to Work?


• What is the Role of Management and Employees?


• How do Successful Organizations Utilize the Employee Principle?

Quality Implementation

• Managing for Quality


• Why Quality Improvement Fails


• Ways to Institutionalize Quality


• Continuous Quality Improvement - Continuous Quality Improvement - The Building Block Architecture

Roles and Responsibilities

• What is the Role of Senior Management?


• What is the Role of Managers?


• What is the Role of the Quality Council?


• What is the Role of Employees?

Establishing Teams

• What is a Charter?


• What is the Role of the Chartering Team (Quality Council) in helping teams be successful?


• What is a Team Mission Statement?


• What is an Opportunity Statement?


• Improvement Area Team Selection - A Checklist for Success


• Common Errors in Selecting Improvement Projects and How to Avoid Them