Hostile coworkers and customers, indecisive, vacillating bosses, and agreeable but challenging subordinates - everyone must work with a difficult person at some point and most of us are forced to deal with difficult people every day. The challenge is to learn how to turn potentially bad situations into win-win results. In this session you will learn techniques to identify, understand and cope with the people challenges that you experience at work or at home on a day to day basis.

Focus Areas:

• Identify specific ways to maintain control even in the most difficult situations


• Learn to communicate successfully with different types of difficult personalities


• Learn specific techniques to confront people in a way that minimizes defensiveness and hostility


• Discover a method to turn potentially negative situations into positive ones


• Learn tips and techniques to help you with the difficult people challenges in your life