This course demonstrates how you can capture and respond effectively and efficiently to customer complaints addressing concerns before they become problems. A quality organization establishes effective communication links with customers, reviews customer inputs, and includes them in quality planning.

Learn How To:

• Identify, record, and review the nature of complaints
• Establish the extent and severity of concerns or problems
• Formalize and verify the effectiveness of corrective and preventative actions
• Ensure that the "Voice of the Customer" is heard