The Role of the Mentor in Today's Business Environment

• What is a Mentor?


• Benefits of Mentoring


• Roles and Responsibilities of the Mentor and the Mentoree


• Analysis of Skills Necessary to be a Successful Mentor

Building a Successful Mentoring Relationship through Effective Communication

• The Communication Process


• Choosing the Best Communication Style for the Situation


• Communication Style Analysis


• Negotiation and Conflict Management Skills

Developing Effective Time Management and Organizational Skills

• Understanding the Big Picture


• The Mentor as Leader


• How to Defeat Procrastination

Defining Performance Expectations

• Getting Winning Performance from Your Mentoree


• How to Handle Other's Resistance to Your Ideas


• Effective Delegation Techniques - How to Give Instructions That are Understood

Feedback to Achieve High Performance

• How to Give Positive/Corrective Feedback


• How to Handle Effective and Ineffective Performance


• How to Make People Feel Appreciated


• How to Motivate and Improve Morale

Coaching for Improved Performance

• How to Discipline Without Destroying


• Why Employee Performance Can Erode


• Techniques to Handle Reoccurring Work Problems

Moving from Involvement to Empowerment

• How to Take a Proactive Approach to Problem Solving


• How to Gain Commitment to Solutions by Involving Others


• Thinking Strategically - Establishing Focus Through Goal Setting and Action Planning