Organizations that are leading the way are exceeding customer expectations. Today, customers are more open in expressing their needs and expectations. They want individualized service and a prompt response to their requests. This workshop explores ways your organization can learn from the "winners" in customer service. Come investigate how you can move beyond customer service to customer service excellence.

Workshop Objectives:

• To identify the needs and expectations of our customers


• To identify the key moments of truth in the cycle of service


• To improve service delivery by analyzing our cycle of service


• To position our organization to deliver exceptional service


• To develop an action plan to provide direction and monitor progress in providing customer service excellence