Employee involvement and Continuous Quality Improvement are important factors in today’s successful organizations. This interactive workshop will explore how to put these important elements to work for your organization. The emphasis in this workshop is on providing practical strategies, tips and techniques to help individuals and organizations improve. The workshop consists of, but is not limited to the following topics:

Principles of Continual Improvement

• Winning Strategies of High Performing Organizations


• Why Continual Improvement is Important to Your Organization


• Continual Improvement Through Customer Focus and Process Improvement


• Collaboration and Mutual Respect


• System Optimization and Alignment


• What Is The Role of Leadership, Management and Employees

An Introduction to Process Management

• What is Process Management?


• What is the Economic Impact of Process Management on the Organization?

Work and Work Processes

• The 5X Why Investigation Technique


• Process Analysis Through Flowcharting


• Waste - What Is It? and How Do We Eliminate It?

The Process Management Cycle

• Establish a Standardized Process


• Control the Process


• Improve the Process - Eliminate Rework, Waste, Scrap, Motion etc.


• Hold the Gains

Improvement of Process Through Knowledge

• A Model For Successful Problem Solving


• Data Collection Methods


• Data Display and Analysis Tools
  • Check Sheets
  
  
  • Run Charts
  
  
  • Pareto Diagrams
  
  
  • Histograms
  
  
  
  • Cause and Effect Diagrams
  • Control Charting