This course is especially beneficial to individuals who are actively involved as supervisors. This hands-on workshop looks at the changes that are occurring in today’s business environment and assists supervisors in becoming better equipped to work with employees in handling this changing business environment. Through discussion, facilitation, and practical work examples, participants will learn proven techniques to build skills to bring out the best in themselves and their employees.

The Role of the Supervisor

• How the role of the supervisor has changed from the past.


• Why the old supervisory practices do not work anymore.


• What 5 key skills are being used by successful supervisors in today’s top organizations.

Effective Communications Skills

• The Importance of Communication to the Role of the Supervisor.


• Learn steps to improve your communication skills and your ability to work with others.

Problem Solving and Decision Making Skills

• How to make better decisions and take a proactive approach to solving problems.


• Steps to gain commitment to solutions by involving others.

Providing Effective Employee Feedback

• How to use accurate timely feedback as a tool to help employees grow and become more productive.


• How to make people feel appreciated and improve morale.


• Why employee performance can erode and techniques to correct poor performance.


• Recognize clues and signals that identify problems and learn how to eliminate them before they become a crisis.

Coaching Skills to Develop Employee Abilities

• Steps to bring out the best in your employees.


• Leadership techniques to motivate your employees to perform at their peak.